Shop Policies
• Your pet's health and wellbeing come first 100% of the time • We DO NOT dematt pets. This causes unnecessary stress to your pet. Imagine getting dreadlocks yanked all over your body. • Ear hair removal is completely up to the client. Some dogs contract ear infections from ear hair removal, Some pets get infections from leaving it in. Please check with your vet and let the groomer know your decision. (Note: Not all dogs have hair inside their ears) • Clients may stay to watch their pet groomed from the lobby as long as it does not cause their pet to get overly excited or stressed. This can cause a dog to get cut unintentionally when they excitedly move. • Due to the stressful nature of grooming, cats cannot stay in the shop longer than 30 minutes after their groom is completed. It is simply too loud of an environment for kittles to remain. They also must come be in a pet carrier to be groomed. • Flea pets are only done at the end of the day, with no other pets present. This is done for a few reasons • So fleas won't spread to other pets • So we can bomb the shop right after to ensure all the fleas are dead. • Note: Flea baths are an extra $10 charge. ANYTIME a flea is found on a pet, they will automatically receive a flea bath. We will notify you immediately as well. • We do release anal glands externally on all small dogs unless otherwise noted. If you have a larger dog and would like then released, please feel free to ask the groomer. If you don't want us to release your small dogs’ anal glands, please let us know prior to the groom. We do not, under any circumstances release anal glands internally. If that’s what you'd like, please see a vet. • We do not take aggressive pets for the safety of the employees. • All new clients must put down a 50% non refundable deposit to make an appointment. If you cancel without at least 48 hours notice, or no show, we keep this deposit. • We have a one strike poilicy for no-shows of existing clients. We understand that emergencies happen. After the first missed appointment, you must put a card on file and you will be charged a 50% non refundable deposit to book an appointment. If there is another missed appointment, you must pay 100% of the groom upfront. This is to cover the employees. • Swearing or yelling at any employee will lead to termination of services immediately.